Second Quarter 2008


PRESIDENT'S PERSPECTIVE
BRUCE LARSON
2008 PEI President
<<Previous Current>>

THE RENKES REPORT
ROBERT RENKES
Executive Vice President and General Counsel
<<Previous Current>>

SECOND QUARTER 2008
 

COVER STORY
HIRING AND TRAINING SERVICE TECHS

Field Technicians At Your Service
How the “service man” became “service technician.”
Members discuss hiring, training, paying, retaining and more.
Also, a couple of techs share a day in their busy lives.

Training Your Technicians Online
Eliminate travel costs and lost productivity.
By Lewis Bell

How To Create Effective Online Training
In part 2 of his article, Lewis Bell explains how to determine if your online training is effective.

Training For Success
A proven eight-step program increases job retention.
By Shawn Murphy


PEI MEMBER PROFILE
Semler Industries Inc.
Reinvention moves family business forward.

EQUIPMENT EDGE
Very Light Jet Fueling Systems
Emerging market fuels expansion.
By Gordon Johnson

RP 500 To The Rescue
Teaching customers preventative maintenance
By Richard Basham

ALTERNATIVE FUELS
Hydrogen Refueling Stations
Shell Hydrogen takes us inside their research.
By Brad Smith Jr., P.E.

Hydrogen Power
Senior Business Development Manager Ed Kiczek at Air Products Hydrogen Energy Group explores the issues surrounding dispensing hydrogen fuel at the consumer level.

INSTALLATION & CONSTRUCTION
Sustainable Design For Fueling Facilities
Considerations when building “green”
By Isaac Cline

SERVICE FRONT
Rotary Impingement Cleaning
New fuels need more frequent tank cleaning.
By Robert E. Delaney

Enforcing The 2005 Energy Act
Compliance presents opportunities.
By Allen Porter

HUMAN RESOURCES
First-Time Managers
Dos and dont's for first-timers.
By Allen Porter

PEOPLE OF TULSA
The Voice of PEI
Face to face or on the phone, Charlotte Smart puts members first.

 

Shell Hydrogen takes you inside their research.
How to know if your online training is working
The future is now! VLJs offer new market opportunity.
You've heard her on the phone. Now meet the "Voice of PEI."

 

The PEI Journal is published quarterly. PEI members receive this magazine as a benefit of their membership.
Additional annual subscriptions are available to members for $49.00 and non-members for $129.00.
The PEI Journal is published by the Petroleum Equipment Institute, P.O. Box 2380, Tulsa, OK 74101-2380 USA.

Managing Editor Robert N. Renkes    • Associate Managing Editor Connie Dooley     • Editor Carole Jesiolowski
Contributing Editors  Carletta Denison  •  Chad Harris  •  Christopher Powers  •  Tena Wooldridge  •  Bob Young
• Editorial Advisor Calvin Bishop     • Creative Director Paul Brunell
• Production Editors Maureen Paige  •  Laura Pavese    • Online Designer Clyde Wolford

Editorial correspondence should be sent to Robert Renkes, Managing Editor, Petroleum Equipment Institute, P.O. Box 2380, Tulsa, OK 74101-2380 USA; telephone +1 918 494 9696; fax +1 918 491 9895. Advertising correspondence and materials should be sent to Judy Flanagan, Data Key Communications, Inc., 5794 Widewaters Parkway, Dewitt, NY 13214; telephone +1 315 445 2347; fax +1 315 445 9336.

As the official magazine of the Petroleum Equipment Institute (PEI), a non-profit corporation, this publication carries authoritative notices and articles in regard to the activities of PEI. In all other respects, neither PEI nor the publisher of The PEI Journal, Data Key Communications, Inc. is responsible for the contents thereof or the opinions of the contributors.

Entire contents are Copyright © 2008 by Data Key Communications, Inc. All rights reserved. Nothing may be reproduced in whole or in part without written permission of the publishers. Data Key Communications, Inc. reserves the right to print portions of or all of any correspondence mailed to the editors without liability on its part and no such correspondence will be returned.

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